The Future of Work
In the future, will a robot do your job?
If You Manage Others
Create awareness of and encourage considerate conduct. As identified by Forni (2002), are you sure everyone you manage knows how to “accept and give praise” (p.69), “accept and give constructive criticism’ (p.141), if necessary “apologize earnestly” (p.106), and agree to disagree when there are differences of opinion? How might you coach others to create greater understanding, acceptance and respect?
Civility? “Polite, reasonable, and respectful behavior.” Source: Merriam-Webster’s Learner’s Dictionary
CREATE AWARENESS AND “ATTENTION” (Forni, 2002, p.35)
Simple awareness of self and attention to the needs, perspectives, feelings and values of others is likely to create a more civil workplace.
“LISTEN”/BE CONSIDERATE/BE “INCLUSIVE” (Forni, 2002, p. 48, 54)
Listen (to hear) with humility. Invite and create platforms for considerate exchange, remain open to others’ views, and respect their right to form and express their own thoughts and opinions. Be respectful and inclusive in your thoughts, words and actions.
According to Forni (2002) SHOW “RESPECT”
Respect others “opinions” (p. 77), “time” (p. 97), “space” (p. 100), privacy, belongings, ideas, work, reputation, feelings, experience. Treat others as you would like to be treated.
WHEN DISAGREEMENTS ARISE – FOCUS ON IDEAS, NOT PEOPLE
Refrain from personalizing differences. When disagreements arise, ask for clarification. Seek to find common ground or simply agree to (respectfully) disagree.
HOLD YOURSELF AND OTHERS ACCOUNTABLE
Expect “the best” (Forni, 2002, p. 44) from others and yourself. Approach others with unconditional positive regard (Rogers, 1956) . Protect the right of freedom of expression.
Forni, P.M. (2002). Choosing Civility: The Twenty-Five Rules of Considerate Conduct. St. Martin’s Press, New York.
Rogers, Carl (1956). Client-Centered Therapy (3ed.). Boston: Hougton-Mifflin.
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