by Jo Mackness //
Appreciation is so very easy, but so few of us do it and even fewer do it well. Why is that? To us, appreciation is not the mere act of checking a box and crossing another item off your endless to-do list. Instead, we see it as an opportunity to support connection and foster an authentic relationship between colleagues.
Simply put, ordering something off the shelf only goes so far – you have the power to personalize this transaction and make it truly meaningful. And that can only be done personally, so don’t say it unless you mean it.
Where recognition has its basis in project based metrics (“well done Jo, you improved satisfaction scores by 12% this quarter and met your goal!”), appreciation has its roots in human gratefulness (“well done Jo, you brought the team together and made them feel good about working here – we couldn’t do this without you!”). It’s in knowing the powerful difference between the two that allow us to make authentic and distinctive use of each when appropriate, and maximize their individual impact.
As we move into our annual Service Awards time of year we get the opportunity to use both recognition and appreciation tools simultaneously. While honorees at the lunch are automatically invited because they reached milestone work anniversaries with Berkeley, it’s the personal touch of speaking with the Chancellor, or sharing work stories with fellow honorees gathered over the years here that they remember and talk about later.
Top Three Takeaways:
- Don’t say it unless you mean it.
- Appreciation is multi-directional.
- Informal and genuine always beats formal and hollow.
Please check out the other 3 Spotlight posts for some great stories and ideas about appreciation and recognition!
If you have a good story about appreciation or recognition that you have given or received, please share it in the comments below…